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FAQ

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If I have a question about your products, how do I contact you?
We can answer questions via email or phone. Our e-mail address is: info@feelingsfactory.com Our phone number is 678.740.9080. (If we do not answer, please leave a message and we will get back with you.) We do not currently have a fax number. 

How do I pay for my order online?
The secure system at this site will take credit cards, Visa or Mastercard, through the on-line check-out process. (Or you can call us at 678.740.9080 to place a credit card order.) You can also mail an order form with a check. If you have any problems with the on-line checkout process, please let us know right away and we'll do what we can to make it work!

Are you on Facebook?
Yes! Please stop by and "like" our page.

Do you take purchase orders?                                                                                                We will accept purchase orders from approved agencies and organizations. You can email or mail us the purchase order. It should be on letterhead and include a purchase order number. Please contact us first unless you have previously placed an order with Feelings Factory.

I see an item I would like, but the website won't let me order it.                                                              The item is probably currently out of stock. Please send us an email and we can let you know the exact status of the item.

How much does shipping cost?
Shipping charges are based on the total amount of your order. The cost will be shown before you confirm payment.

 

Continental US    
order cost std. shipping priority mail
less than $10 $3.95 $7.95
$10 - $29.99 $4.95 $11.95
$30 - $99.99 $9.95 $15.95
$100 and over $17.95 $22.95
     
Canada, Mexico, other US islands    
order cost std. shipping
less than $10 $5.95  
$10 - $29.99 $8.95  
$30 - $99.99 $12.95  
$100 and over $21.95  
     
other international    
order cost std. shipping  
less than $10 $8.95  
$10 -$12.95 
$30 -$17.95 
$100 and over $29.95  

 

How will my order be shipped?

We ship orders via USPS or UPS depending upon order size and weight. We like to recycle boxes and packing material. Don't be surprised if your shipment arrives in a box that originated with another retailer!

Do I have to pay taxes?
Customers residing in North Carolina or Georgia will be assessed a state sales tax rate of 7.0%. Taxes for other states or Canada are subject to your local laws, but we do not assess sales tax on your purchase.

What is your return policy?
You may return new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).   

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Do You Have a Printed Catalog?
Our most recent full catalog is now outdated. This website is the best source for a full listing of our products. We hope to publish a catalog again in the near future. 
  

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